Getting Started

You access TrackStar by clicking on a browser link. The system provides multiple levels of security and encryption, so your data is safe and secure.

Each employee logs on to TrackStar using their unique ID and password. Once signed on, a menu system is presented that reflects the capabilities that have been granted each user. Though simple to use, multiple levels of help are provided to assist users if needed.

Creating Training Materials

Relating Training to Skills

When licensed with the Skills Tracking module, you can relate training materials to skills.  For example, you might have a skill such as Microsoft Excel.  You could relate training materials to this skill, showing training resources available to improve the skill selected.

Creating Classes

A tool is provided to create classes in TrackStar.  You use a wizard interface to collect information about the class, such as description, dates and locations, instructors, etc.

You can also use the tool to enroll people who have previously requested the class, or to enroll other people who have not.

A notification option will send email messages to employees notifying them that a class has been scheduled, and a notification of enrollment when appropriate.

Marking Classes Complete

Once a class has been completed, the instructor can complete the process.  They mark students that attended, and can indicate a score if desired. 

The completion process automatically makes an entry in the employee training history.

Entering Personal Training

Cataloging employee training is done by employees and managers.  Employees enter their training history by specifying the training dates, types, scores, etc.  Employees can also upload evidence of completion, such as certificates, diplomas, transcripts, etc.  This evidence can be reviewed as needed when verifying training completion.

Reviewing Scheduled Classes

The Class Schedule tool is usually made available to all employees.  They can review scheduled classes, view their description (shown below), and enroll or remove themself from classes.

When classes are created, they can be marked as public (available to everyone), as requiring approval, or by invitation only.

A calendar view (not shown) is also available that displays scheduled training classes in a calendar format.

Viewing Class Details

Clicking the ? icon from the class schedule tool will displaly details about the class.  It will show a description, who the instructor(s) are, and list class dates and locations.  Also, it shows a list of students that are enrolled.

Requesting Training

A Training Wizard is provided to make it easy to request training.  Employees enter requests, and can specify standard or non-standard training.  A reason is provided to assist managers in evaluating the request.

Additional wizard steps collect other information, such as date required by, preferred vendor, etc.

When a training request is completed, the request is saved.  An email is sent to the employee's manager indicating that a request has been made and that an approval needs to be made. 

Approving Training Requests

Managers are automatically notified through email when Training Requests are submitted.  They log on to TrackStar, and review the request information.  They either approve or reject the request, and enter any relevant comments.

Once a request has been approved, training coordinators can review approved requests to create classes or arrange for outside training when required.

Verifying Training Events

Managers review and verify employee training history.  When a Training Event is entered by employees, it can be verified by the manager.  Verification could be reviewing transcripts, viewing test scores, etc.  Once done, the manager can mark the item as verified and include comments as to what method was used.  This gives you a trusted repository of training history.

Viewing Training Evidence

Employee and managers can store training evidence in the repository, such as certificates, transcripts, etc.  This provides visual evidence of completion.

Email Notifications

TrackStar integrates with your existing email system to keep managers and employees informed.  Whenever approvals are pending, managers receive email messages indicating there are requests for them to review.  This feature keeps managers aware of requests needing their attention, and helps keep data up to date and accurate. 

Employees are also notified when they are enrolled in classes.

Reporting - Training Request

Numerous reports are included in the Training Tracking module to analyze and use training information.  All reports are exportable to Excel, where they can be further manipulated, distributed, or archived.  Reports can also be scheduled to run on planned intervals, and are delivered via email to specified recipients.

This report shows training requests, and can be filtered by date and status.

Reporting - Employee Training

This report shows the Training History for one or more employees.  It can be filtered by employee, department, and other keys.

Administration Tools

TrackStar includes a robust set of administration tools to help you configure and tailor the system.  You use the admin tools to load and maintain employee, department, skill, and various other data tables in the system.  It also includes a scheduling tool that can be used to generate background jobs or tasks, such as data extracts and reports.  For example, you can setup a job to email a reminder to employees who haven't updated their skills in the last month.

Outstanding Support

ISC provides world-class support for its software.  When you have a question or problem, our staff provides the answers you need, when you need them.  For ASP customers, the support fees are built-in to the monthly fee.  This includes updates, bug fixes, and periodic enhancements.  For in-house customers, our support plan is required in the first year and optional thereafter.

TrackStar Pricing

TrackStar Training Tracker is priced on a per Active user basis.  An active user is one who has been entered in to the software and has the ability to log on.  Employees who terminate can be marked inactive, and no longer consume one of your licenses.

A small number of administrative licenses are needed to perform setup and maintenance.  Admin licenses are priced separately from Training Tracker licenses.